CashCube.in ("we," "us," or "our") is committed to providing a secure and reliable payment platform for our users. This Dispute and Chargeback Policy outlines the procedures and guidelines for handling disputes and chargebacks related to transactions processed through our platform.
If you have a concern or dispute regarding a transaction processed through CashCube, we encourage you to contact our customer support team as soon as possible. Our dedicated team will investigate the matter and work with you to resolve any issues in a timely and fair manner.
A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer. Chargebacks can be initiated for various reasons, including unauthorized transactions, billing errors, or dissatisfaction with a purchase.
If you believe that a transaction processed through CashCube is unauthorized or fraudulent, you have the right to initiate a chargeback with your bank or credit card issuer. To initiate a chargeback, you must contact your bank or credit card issuer and provide them with the necessary information to support your claim.
Upon receiving notice of a chargeback, we will promptly investigate the matter and provide the relevant information to the appropriate financial institution. We will cooperate fully with the chargeback process and provide any requested documentation or evidence to support our case.
In the event that a chargeback is initiated against a transaction processed through CashCube, we may assess a chargeback fee to cover the administrative costs associated with handling the dispute. The amount of the chargeback fee will be determined based on the specific circumstances of the chargeback.
We strive to resolve disputes and chargebacks as quickly and efficiently as possible. However, the resolution process may vary depending on the complexity of the case and the response times of the parties involved. We will keep you informed of the progress of your dispute or chargeback and provide updates as necessary.
If you have any questions or concerns about our dispute and chargeback policy, please contact us at Support@cashcube.in
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